Road Runner^® Web Mail - Parental Controls

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Turn On / Off  |  Setup  |   What Are Allow / Block Settings  |  Use Allow  |  Use Block  |  Create Blacklist  | Other Mail

Road Runner Mail includes a Parental Controls feature to keep tabs on what's coming into your children's mailboxes as well as what's going out. Incoming Email addresses, senders, and domains can be blocked or allowed, with blocked Email either completely deleted or forwarded to the master account.

How do I turn on/off Parental Controls?
Sub-accounts can have parental controls turned on/off for them by the master account by logging in to Self Care pages and enabling the controls. The Settings/Parental Controls option will only be viewable by master accounts.

To turn on/off Parental Controls:

1. Click the Settings button.
   

   

2. Under Manage mailbox settings, click the Manage mailbox accounts link.
   

   

   
   
3. Select the Email Address for the Mailbox you want to edit.

   

4. In the Parental Control field, click the ON or OFF radio button.

   

5. Click the OK button.

How do I set up the parameters of Parental Control?
The master account sets the parameters of Parental Contro for all subaccounts. Settings will apply to all subaccounts that have Parental Controls activated. if the master account holder has any sub-account with parental controls activated, the parental controls will override any block/allow selections that the sub-account has. This will cause the sub-account controls to be narrower than the parental controls.

To set up the parameters:

1. Click the Settings button.
   

   

2. Under Manage mailbox settings, click the Manage parental controls link.
   
   



3. Define the parameters of Parental Control.
   
   


NOTE: Parental Controls cannot be customized for each individual sub-account.

4. Click the OK button.

What are the "Allow" and "Block" settings?
Email addresses and domains can be blocked or allowed. You can block a specific Email address or entire domains such as blocking anything coming from the domains hotmail.com, yahoo.com, etc. by entering them in the Blocked Senders and Domains field. Then, if you still want to receive Email from a specific person, even though their domain was blocked, you can enter their Email address in the Allowed Senders and Domains field.

How do I use "Allow" settings?
To allow specific Email addresses ONLY and NO OTHER Email:

1. Enter the allowable Email addresses into the Allowed Senders and Domains field.
2. Select Delete or Forward all other mail, based on the Blocked Mail Action chosen above from the Other Mail section. All other Email other than those allowed would either be sent to the master account or deleted entirely.
   
   


NOTE: Only the master account owner can make changes to the Parental Controls.

3. Click the OK button.

How do I use "Block" settings?
The "Block" settings stop unwanted Email from reaching your account. You must enter the domains and/or Email addresses to be blocked into the Blocked Senders and Domains field. Blocked mail is either completely deleted or forwarded to the master account.

• To forward blocked Email select Forward blocked mail to the Head of the Household. Then select if you want your messages placed in the Inbox or if you want to Create a new folder:.
• To delete blocked Email select Delete mail from blocked senders.

  
  NOTE: If Delete mail from blocked senders is selected, such Email will be completely deleted and will not be seen anywhere, not even in the master account or the sub-account’s Deleted Items folders.

How do I use "Block" settings to create a "blacklist"?
A "blacklist" allows all mail to go through except for specific Email domains or addresses that have been blocked. To create a "blacklist":

1. Enter the domains and/or Email addresses to be blocked into the Blocked Senders and Domains field, and enter any exceptions to the domains in the Allowed Senders and Domains field.
2. Select Deliver all other mail from the Other Mail section.

   
   NOTE: Only the master account owner can make changes to the Parental Controls.

What is the "Other Mail" category?
Any message that does not match the Allowed or Blocked addresses/domains explicitly will fall into the Other Mail category. Within this category the master account can choose to either Deliver all other mail or Delete or Forward all other mail, based on the Blocked Mail Action chosen above.