Username Retrieval Tool

The Username Retrieval Tool enables you to retrieve your master account username via a web interface.

Note: The Username Retrieval Tool will launch in a pop-up window. If you have a pop-up blocker turned on, you may need to adjust your browser settings to allow pop-ups.

To retrieve your master account username,

1. Visit the Username Retrieval Tool page.
2. Enter your 10-digit phone number in the field provided.

   

3. Answer the Security Verification Question in the field provided.
   NOTE: Be sure to use upper/lower case characters, an exact match is required.

   
   

4. Your Road Runner^® master account Email address is displayed.
5. If you need to create a new password for this account, click on the Create Password button.