Road Runner® has a strict policy against "spamming." "Spam" is a slang term for unsolicited Email messages that are sent to users who do not request these messages. Spamming is usually intended to promote or otherwise advertise services and products.
Spamming is not allowed with any Road Runner account. Road Runner does not tolerate users who spam via Email, newsgroups, etc. You may receive a warning after we receive the first complaint from a customer, or, should we determine that the incident is severe enough to warrant it, your account may be cancelled. This is a zero tolerance policy.
What to do if You Receive Spam
If you receive unsolicited/unwanted Email, Road Runner Web Mail supplies customers with the ability to report these messages as spam. The recommended choice for Road Runner customers is to login to Road Runner Web Mail and identify the unsolicited messages in your Inbox and click the Report SPAM button. This process helps our Mail support team by identifying and blocking future messages from abusing the network. If you're using a typical Email client (e.g., Outlook, Outlook Express, Thunderbird, Windows Mail, etc.), you can forward samples as attachments to spamblock@postmaster.rr.com.
To forward an Email as an attachment from Outlook:
- In Outlook, select the message to be forwarded.
- From the Actions menu, select Forward as Attachment.
For more information on reporting spam, you can also go to our Postmaster Report Spam page: http://postmaster.rr.com/report_spam.
Some good places to start in tracking spam are:
Spam Complaints
Please also be aware that commercially available software provides various options restricting access to the Internet from or to your computer and you may want to consider use of one of those programs.
Road Runner does NOT disclose your Email addresses to any third party. Most likely your address was gathered via a harvesting technique that some spammers do. What they do is connect to the Road Runner mail server and try to send mail to thousands of "common" name combinations.
There are many ways in which spammers can get your Email address. Some of these ways are:
- AOL Profiles
- By Guessing & Cleaning
- By Having Access to the Same Computer
- From a Previous Owner of the Email Address
- From a Web Browser
- From Domain Contact Points
- From Finger Daemons
- From IRC and Chat Rooms
- From Mailing Lists
- From Posts to Usenet with your Email Address
- From Various Web and Paper Forms
- From Web Pages
- From White & Yellow Pages
- Via an Ident Daemon
Please refer to the Acceptable Use Policy for additional information.