Effective January 30, 2012
Road Runner will stop providing PhotoShow as a free service to its customers.
Your Road Runner PhotoShow software and online PhotoShow account will continue to work as normal until that date. You can continue your service after January 30 by purchasing a subscription to the all-new PhotoShow from Roxio.
As someone who has enjoyed Road Runner PhotoShow in the past, you are eligible to purchase a discounted Roxio PhotoShow subscription for just $19.99 for the first year - a savings of 50% off the regular price of $39.99. To enjoy uninterrupted PhotoShow service, be sure to take advantage of this offer before January 30.
Please note:
If you choose not to purchase a subscription, you may continue using the Road Runner PhotoShow service as normal through January 30, 2012. After January 30, some aspects of the service - including online sharing and the PhotoShow online service at rr.photoshow.com - will no longer work. You'll still be able to view your PhotoShows on your PC using your installed Road Runner PhotoShow software, but any shows you have posted online will expire on January 30.
Can I get Roxio PhotoShow today?
Yes! As someone who has enjoyed Road Runner PhotoShow in the past, you are eligible to upgrade to Roxio PhotoShow for just $19.99 - a savings of $20 off the regular price. To maintain your premium access to PhotoShow, be sure to upgrade before January 30.
What if I don't want to buy Roxio PhotoShow?
If you decide not to upgrade, you can still view your PhotoShows on your PC using your installed PhotoShow software, and you can access photoshow.com using your existing account. Your account will revert from premium to basic status on January 30, and any shows you have posted online will expire on Janauary 30, after which they will be permanently deleted.
You can maintain your premium status and preserve your content by upgrading before January 30.
Why is Road Runner no longer supporting PhotoShow?
Road Runner has been providing the premium PhotoShow software as a free benefit to its broadband customers. As of January 30, 2012, Road Runner will discontinue support for the PhotoShow platform.
How is Roxio PhotoShow different from my Road Runner PhotoShow service?
Roxio PhotoShow includes a number of new features that are not included in Road Runner PhotoShow. Here are just a few:
- Use your own MP3 music in shows - or choose from hundreds of new musical tracks
- Add multiple songs to your shows
- Easily post shows to Facebook and other social networking sites
- All-new PhotoShow 6 desktop software
Will my Road Runner PhotoShow software still work?
Your existing Road Runner PhotoShow software will continue to work as normal until Janauary 30. After January 30, your PhotoShow online account will be reverted to basic status, and any shows you upload or share from your PhotoShow software will be stored online for 30 days only.
You can remove this storage limitation by upgrading your account before January 30.
How does the Roxio PhotoShow "subscription" work?
Roxio PhotoShow includes a year's subscription to the PhotoShow Premium Service at PhotoShow.com. Your subscription starts the day that you purchase your upgrade, and it lasts for one year. As a Road Runner customer, you are eligible for a special discounted rate on the first year's subscription. After a year, your subscription will renew at the regular price ($39.99).
Is my version of Road Runner PhotoShow eligible for the upgrade to Roxio PhotoShow?
If you have Road Runner PhotoShow Deluxe 4 or Road Runner PhotoShow 5 installed on your PC, you can upgrade to Roxio PhotoShow with the same PC. Your upgrade includes the new PhotoShow 6 software.
Where can I download the PhotoShow 6 software?
After you have upgraded your account, you can download your new PhotoShow software from the My Account page on PhotoShow.com.
When I upgrade my software, will my old shows be imported?
When you install PhotoShow 6, you can import your existing shows from PhotoShow 4 or PhotoShow 5. Here's how:
- Install and launch the PhotoShow 6 application.
- From the File menu, select Import PhotoShows...
- In the dialog which appears, select a PhotoShow and click Import.
- The show will be imported into PhotoShow 6 and saved as a .photoshow file in your My PhotoShows folder.
To learn more about importing and exporting shows, please see our Import/Export FAQ.
Will my PhotoShow password be changing?
You can continue to use your existing email address and password to access your PhotoShow account, even after January 30.
If you've forgotten your password, you can reset it here: https://www.photoshow.com/account/password
I've never used PhotoShow before. Am I eligible for the special price on Roxio PhotoShow?
Yes! Roxio is making the discounted pricing on Roxio PhotoShow available to all Road Runner customers, including those who have never used PhotoShow before. If you're a first-time user, just click the "Upgrade" button above to take advantage of this special deal. But don't delay- the discount will only be available for a limited time.
What are the system requirements for Roxio PhotoShow?
PhotoShow 6 requires Windows 7, XP or Vista. Please see the Roxio support site for a full list of system requirements.
Can I still post my shows to PhotoShowTV through Time Warner Cable?
Time Warner Cable's PhotoShowTV service has been discontinued.
Act now!
By purchasing a Roxio PhotoShow subscription today, you'll get to take advantage of everything the new PhotoShow 6 has to offer - and you'll retain access to all your PhotoShows, including the ones you have posted online.
UPGRADE NOW