Please Note (Internet Explorer 6 & 7 Users): Before using Road Runner Web Mail, you must set your Internet security level to "Medium".
Service and Storage | Accounts | Limits | Address Book | Security | Frequently Asked Questions
OVERVIEW
Road Runner Web Mail is an easy-to-use messaging system that gives you access to Email from your home computer. With Road Runner Web Mail you have the ability to check your Email from any computer with Internet access. An Email account is assigned automatically, at no extra cost, to each new Road Runner Internet subscriber at the time the service is activated.
To provide better and more competitive Email services, Road Runner Web Mail offers features such as an online address book, increased storage, message sorting, and strengthened Web Mail capabilities. With Road Runner Web Mail you also have a secure and safe Email exchange, including parental controls, mail filtering, blocking capabilities, and user authentication.
SERVICE AND STORAGE
The amount of storage per account and the number of sub-accounts depends upon the service purchased.
Road Runner Lite/Basic service includes:
- 5 mailboxes per subscriber.
- 100 MB for Email storage.
- 20 MB for the default sub-account.
Road Runner Standard service includes:
- 10 mailboxes per subscriber.
- 2 GB for Email storage.
- 100 MB for the default sub-account.
Road Runner Premium/Turbo service includes:
- 25 mailboxes per subscriber.
- 5 GB for Email storage.
- 100 MB for the default sub-account.
ACCOUNTS
There is only one master account per household, usually in the name of the bill payer. Master account Email addresses are configured automatically and cannot be changed by the subscriber once activated. Road Runner provides master Email account holders with the option of activating sub-accounts with unique Email addresses and separate access screens.
LIMITS
Receiving Limits
There is a total message size of 30MB, including attachments, which can be received into accounts. Adequate storage space must be available for the Email to be received.
Sending Limits
- Subscribers can send messages up to 30 MB in size, including e-mail attachments.
- E-mail attachments cannot exceed 20 MB.
- It is intentional that the e-mail attachment limit is 20 MB even though the e-mail itself can be up to 30 MB. This provides “wiggle room” for e-mail compression during the send and receive process.
- Subscribers can send e-mail to a limit of 1,000 recipients every 24 hours (measured from midnight to midnight).
- E-mails are limited to 99 total recipients in the To and CC fields.
ADDRESS BOOK
Road Runner Web Mail provides an address book called Contacts. This new feature gives you the ability to:
- Create a new contact
- Create a contact group
- Delete a contact or group entry
- Search for a contact or a contact group
- Send a message from the address book
SECURITY
With Road Runner Web Mail both incoming and outgoing Email messages are scanned for viruses and infected messages will be discarded. Suspected spam can be delivered to the Inbox, delivered and prefixed with "spam" in the subject line, placed directly into a junk Email folder, or deleted.
FREQUENTLY ASKED QUESTIONS
Find answers to your specific questions about Road Runner Web Mail in our FAQ pages: